You may contact us by phone +1 (917) 747-8809, or by email (info@kim-donaldson.com)

Kim Larsen LLC385 Fifth Avenue New York, N.Y. 10016

Right now we are only online. Soon we will have a list of shops that carry our jewelry.

We are happy to assist you with placing your order over the phone. Please call us at (917) 747-8809. 

We currently accept the following forms of payment online: American Express, Visa, MasterCard, PayPal, Google Pay, and Apple Pay.  

Sales tax will be collected for all orders shipped to addresses in New York.

All purchases through Facebook and Instagram (Meta) are subject to state and local sales tax.

Click to review our Return Policy. At KIM LARSEN, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return any unworn and undamaged item(s) within 7 days of receipt for a full refund, exchange or merchandise credit. We process all returns on the same day that they are received and we will send an email confirmation once the refund is processed.

PLEASE NOTE: International returns are eligible for a full refund of the purchase price and import tax, within 7 days of receipt. After an order has been fulfilled, refunds are not available for shipping charges, customs fees or duties paid. n

Our free shipping is USPS priority mail 2-3 day or when necessary, UPS priority shipping. Overnight or 2-day delivery is available for an additional charge.

All items are shipped fully insured.

We can only ship to a P.O. Box via USPS.

Delivery will depend on the option you select at checkout. Web orders will be processed Monday through Friday between the hours of 10:00 am – 4:00pm (EST). Any orders received before 2:00pm will be shipped that day. All orders received after 2:00pm will be shipped the next business day.

• FedEX two day shipping will arrive two business days after it has shipped.
• FedEX overnight shipping will arrive the following day after it has shipped.

Once your order has been processed you will receive a confirmation email.

Yes, FedEX & USPS will require a Signature when they deliver your package. 

Yes, we offer international shipping. Please follow instructions at checkout for all related costs.
If your country is not listed, please contact us with the item you wish to purchase from our site, and your shipping address so that we can make the proper arrangements based on your need. You will be responsible for all taxes and duties incurred through the country to which we are shipping.

PLEASE NOTE: International returns are eligible for a full refund of the purchase price and import tax, within 7 days of receipt of an item. After an order has been fulfilled, refunds are not available for shipping charges, customs fees or duties paid. 

If you want to make changes to an already placed order, please call us immediately at +1 (917) 747-8809. We cannot guarantee that we can make the requested changes if the order has already been processed.

All returns of merchandise require a Return Authorization, otherwise we are unable to accept the package. Please call 617-655-4791 to obtain a Return Authorization number before shipping your merchandise back. Please send your item back to us with a note including your name, address, and daytime contact telephone number. Please allow up to ten days for us to respond. Provided that the items returned fall within our policy (see Return Policy ) we will refund your original purchase amount. If you paid by cash or check, we will send you a check. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece.

Yes! SHOP GIFT CARDS

At KIM LARSEN, your purchase will always arrive beautifully wrapped with our special ribbon and placed in a KIM LARSEN box that is appropriate for the piece. Rings will arrive in a ring box. All other items will be placed in our signature felt pouch that is perfect for storage and travel. Every purchase will arrive with a KIM LARSEN care sheet. 

Please call us and we would be happy to initiate an order over the phone. If an item is not currently in stock, there is, in most cases (with the exception of one-of-a-kind pieces), the option to special order a piece. We require a deposit equal to half of the value of the item being ordered. Special orders are final sales and non-refundable. Special order prices may fluctuate, depending on the item. Prices will be confirmed via phone or email before an order is placed. A special order typically takes between 3 and 6 weeks.

If an item purchased from KIM LARSEN is in need of repair, please contact us by email info@kim-donaldson.com or phone (917) 747-8809. All returns of merchandise for repair require a Return Authorization, otherwise we are unable to accept the package. Please call (917) 747-8809 to obtain a Return Authorization number before shipping your merchandise back. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece. Please allow at least 3-4 weeks for all repairs.

We want all our customers to be delighted with their KIM LARSEN experience and we genuinely value all feedback. If anything does go wrong, we would like to be able to make it right. If you are disappointed with your experience or have a concern that relates to an online order, please contact us by email at info@kim-donaldson.com or by phone+1 (917) 747-8809.